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Opportunity Details
Clerical Assistant for Programs at the Department of Social Services
Under supervision, the Clerical Assistant volunteer assists applicants for public assistance programs including CalWORKs, CalFresh, and Medi-Cal; gathers and verifies facts and information; initiates cases through an automated system; makes appropriate referrals for health, social and/or employment services; and performs related work as required. Schedule is Monday through Friday (flexible days), maximum 20 hours/week.
Responsibilities and Duties
- Provides general information, application forms, and declaration forms.
- Performs file clearance duties, including researching and assembling moderately complex information from a variety of sources for the preparation and establishment of public assistance cases in a State Automated Welfare System, enters and retrieves data from online computer systems, including generating, reviewing and correcting information as needed.
- Explains policies, procedures, and requirements to applicants to apprise them of their rights and responsibilities.
- Performs initial application interview for public assistance programs and services.
- Ensures accuracy and completion of application and declaration forms.
- Questions applicants to gather and verify information and enter information directly into an automated computer system.
- Schedules immediate or future applicant appointments with Social Service Specialists.
- Refers applicants in need of immediate services to appropriate agency or community resources.
- Performs additional tasks related to case records.
- Performs related duties as assigned.
Qualifications
Knowledge of:
- Modern office practices, methods, and procedures.
- General goals and purpose of public social services programs.
- Computer terminology and computer keyboard arrangement.
Ability to:
- Learn the basic principles of the department's automated systems.
- Learn and apply the rules, regulations, policies, and procedures pertaining to initial application for public assistance.
- Learn appropriate questioning content and techniques for interviewing applicants.
- Enter data accurately into automated system.
- Locate, identify, and correct inaccurate or incomplete information.
- Answer a variety of questions related to department programs and the application process.
- Make referrals to appropriate agencies and social service programs.
- Exercise sound judgment when initiating processes, actions, and alternatives within established procedures and regulations.
- Communicate effectively verbally and in writing with individuals from diverse socio-economic and cultural backgrounds.
- Establish and maintain cooperative working relationships with the public and staff.
- Follow written and oral directions and instructions.
- Have the ability to work with a diverse set of socio-economic groups.
Other Requirements:
- Graduation from High School or GED.
- Possession of a valid California driver's license within 30 days of beginning volunteer position.
- Mobility and manual dexterity to work in a standard office environment and use standard office equipment; speech and hearing to communicate in person and by telephone; vision to read handwritten and printed materials and a computer screen.
- Some accommodations may be made for some physical demands for otherwise qualified individuals who require and request such accommodations.
- Background check and drug test required.
- Training will be on the job.
EXPRESS INTEREST and we'll be in touch.
Age Minimum (with Adult): 18+, Minimum Age:18+
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